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Reinstatement of 30-day supply limit at retail pharmacies

May 28, 2021

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On April 28th, 2020, the WTC Health Program started allowing up to a 90-day supply of medication to be filled at your retail or community pharmacy. This was in response to the COVID-19 pandemic to allow members to make less frequent trips to an in-person pharmacy. Previously, only a 30-day supply was permitted when filled in-person.

Starting August 1, 2021, the 30-day supply limit policy will be reinstated.

This means that the WTC Health Program will allow a maximum 30-day supply of medication for each fill at your retail or community pharmacy. For any medication fills above 30 days and up to 90 days, you must use OptumRx¡¯s home delivery service.


What are the benefits of Home Delivery?

is a convenient option for you to receive medications that you take on a regular or on-going basis. Home delivery provides the following benefits:

  • 90-day supply of medications delivered by mail to your home or location of choice at no cost to you
  • No need to travel to the pharmacy and wait in lines
  • Reduces the risk of running out of your medications

The WTC Health Program strongly encourages all members who are receiving medications taken on a regular or on-going basis to enroll in when possible.


How do I sign up for Home Delivery at OptumRx?

To sign up for OptumRx Home Delivery, please call OptumRx directly at 1-855-640-0005, Option 2.

You can also visit the OptumRx¡¯s , select ¡°Click to Enroll¡±, and provide your information to have an OptumRx representative contact you.


Other questions? Need help?

  • For questions related to this policy change, call the WTC Health Program at 1-888-982-4748.
  • For pharmacy benefits questions, call OptumRx¡¯s WTC Health Program Pharmacy Benefit Services line at 1-855-640-0005.
  • For questions related to your medications, contact your Clinical Center of Excellence or Nationwide Provider Network provider.


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